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Handwritten note

1. How does your handwritten note service work?

We will handwrite your personalised message in the card with classic black ink before posting it directly to the recipient’s address. There is an additional charge of $5 per card.

2. Do you offer custom pop up card?

Yes.
For an order of more than 100 cards, we offer a customized service of pop up cards. We can assist you in changing the color, inserting text or creating a new design from your own idea. For more details, please click on the following link:

http://purepopcards.com/shop/special/customization/

3. Need more help?

Contact us at:
Lisle: (+61) 412 385 895
Email: purepopcards@gmail.com

Stores

1. Do you have any retail locations?

Yes, we have retail locations throughout Sydney, please contact us for further details.

2. Why should I chose the online shop?

Availability – Our Online shopping site operates 24/7.

Time saving– With just a click of a mouse, you can purchase your shopping orders and have these delivered to you within 7 days.

Enjoy your shopping for super cool pop up cards in your comfort PJs on your cozy couch !

Order

1. How do I place my order?

Once you have chosen an item, select the quantity you want and click ‘ADD TO BAG’.

Once you have all your favourite items in your Bag, simply click the ‘CHECKOUT’ button.

You will then be directed to either sign in to your account or to create a new account.

Next, enter any discount coupon codes that you may want to use for discounted price.

Finally, you will be guided to fill in the shipping address and payment method details.

Once the order has been finalised a confirmation email will be sent to your registered email address containing the contents of your order!

2. Can I order by phone?

Yes.

3. How long can items be stored for in my shopping bag?

We will save your shopping bag for a total of 7 days. Your order will be automatically cancelled if payment has not been received within this period.

4. How do I know what design to choose?

Our staff at the retail stores or our online service staff will always be available to assist you in choosing the perfect pop up card for you.

5. Can I cancel/make changes to the order I just placed?

Yes.

You can make changes or cancel the order before your payment.

You can also make changes or cancel your order within 2 hours after you have made payment via our Customer Care service number: +61 412 385 895

Order Status

Main Order Statuses

1.Waiting for payment:

You will see this status when you have completed the checkout process, but have NOT made the payment.

2.Pending:

In case you have already made your payment but we have not receive it yet, your order status will be pending. In this case please send us your payment proof.

3.Paid:

You have completed the payment for your order, we will start to process your order shortly.

4.Processing:

Pure Pop Cards will process your order between 2 to 3 business days of receiving payment. The process includes:

– Receiving order and arranging your items.
– QC: quality checking.
– Packing.

Once these 3 steps have been completed ( 2-3 working days), we will dispatch your order.

5.Dispatched:

Your order has left our store and has been collect by shipping agency.

6.Shipped Out:

Your order is now on the way to the address you want us to deliver to.

Additional Order Statuses

1.Partial order dispatched:

A part of your order has left our store and has been collected by the shipping agency. We are preparing for the rest of your order to be ready for shipping soon.

2.Partial order shipped:

A part of your order has left our store and is now on the way to the address you want us to deliver. We are preparing for the rest of your order to be ready for shipping soon.

Payment

1. What kinds of payment are accepted?

The available payment methods for purchasing from Pure Pop Cards website are PayPal, Western Union, Credit Card (Master Card, Visa, American express…)

2.What currencies can I pay?

We accept AUD.

Prices shown on this website are in AU$.

3. Is my personal information secure on your site?

Yes.

We guarantee your payment, personal and account information is secure with us.

4.Will I have to pay any sales tax?

If there is any local import tax for your order, you will bear the expense for this tax. We are sorry for this inconvenience.

Shipping

1. Do you ship internationally?

We only offer a shipping service, at the moment, to the Australian and New Zealand market, however will be adding more international locations within the next few months. We do apologize for this inconvenience.

2. How much is the shipping cost?

Subject to quote where applicable.

3. How do I know if the item ordered has free shipping?

Please visit our site regularly for the Newsletter on Free shipping promotions or sign up to our newsletter via: http://purepopcards.com/offers/. Your order will be shipped free according to these promotions.

4. How long will it take to receive my order?

Shipping within Australia and New Zealand will take a maximum of 7 working days.

5. How can I track my order?

Please contact us for your tracking information.

Term and Conditions

1. Return Policy

In the event that you need to return your order, please contact us for confirmation first. Once you are authorized to return the order, we will instruct you clearly about the process. Please note you will have to pay for any shipping expenses incurred returning your order.

We are also not responsible for your order being lost in transit on its way back to us.

We therefore highly recommend that any returned items be sent via a traceable carrier/tracking number to us – please ensure this tracking number gets included with the returned item and emailed to us.

We will not refund packages sent to us without the Pure Pop Cards original packaging.

Pure Pop Cards do not accept C.O.D. delivery.

2. Order Cancellation Policy

You can always cancel the order before your payment ( no more than 7 days from when your shopping bag is saved).

You can still cancel your order within 2 hours after you have made payment. However, in this case, please contact our Customer Care service, or contact us via Live Chat service on our website.

3. Late or missing refunds (if applicable)

We will inform you via email, once we have completed your refund. Please check your bank account to verify this. If you have not received your refund within 3 days of our email confirmation, it may be advisable to contact your credit card company or banking, as it may take some time before your refund is officially cleared. If you’ve done all of this and you still have not received your refund, please contact us at hello@purepopcards.com .

Miscellaneous

1. Do you have a patent?

Pure pop cards are patent pending. We have all of our designs copyright filed.
If you accidentally found any Pure Pop Card designs without our original packaging, please let us know at hello@purepopcards.com .

2. Where are your cards made?

Vietnam.
Our factory is based in Vietnam. We have the most experienced and skilful team of craftsmen and women producing the highest quality of pop up cards.

3. Who’s the best fisherman in the Pure Pop Cards team?

Who knows? Peter Coney and Lisle Coney are still arguing about this. We may never know 🙂